Below FAQ are some common concerns of our customers before purchasing
If you have other questions, please just send it to support@actyve.shop
FAQs
What age range are your backpacks designed for?
We offer backpacks for all ages! From kid-sized adventures to adult commutes, we have something for everyone.
What features do your backpacks offer?
Our backpacks come in various styles with features like padded shoulder straps, water bottle pockets, laptop compartments, and organizational pockets for all your essentials.
Do your backpacks come in different sizes?
Yes, many of our backpacks come in different sizes to suit your needs. Be sure to check the specific product description for size details.
What materials are your backpacks made from?
We use a variety of high-quality materials for our backpacks, including durable polyester, water-resistant nylon, and breathable mesh.
Are your backpacks eco-friendly?
We offer a selection of backpacks made from recycled materials. Look for the "Eco" tag on specific products to see our sustainable options.
Can I personalize my backpack?
Unfortunately, we don't offer personalization options at this time. However, many backpacks have fun prints and designs to express your style!
What is your warranty policy?
All Actyve backpacks come with a one-year limited warranty against manufacturing defects.
What does the warranty cover?
The warranty covers any defects in materials or workmanship under normal use.
What does the warranty not cover?
The warranty does not cover damage caused by normal wear and tear, misuse, or accidents.
How do I make a warranty claim?
To make a warranty claim, please contact our customer service team with your proof of purchase and a description of the issue.