Warranty

Actyve Warranty Coverage:

At Actyve, we take pride in the quality and craftsmanship of our products. We offer a comprehensive 1-year warranty on all our products to provide you with peace of mind and ensure your complete satisfaction.

What Does Our Warranty Cover?

Our warranty covers manufacturing defects and faulty workmanship that occur within 1 year from the date of purchase. This includes issues such as stitching defects, material flaws, and other manufacturing-related problems.

How to File a Warranty Claim:

To file a warranty claim, simply email our customer service team at support@actyve.shop with your order number and a detailed description of the issue. Please include any relevant photos to help us assess the problem more efficiently.

Our Claims Process:

Once we receive your warranty claim, our team will review the information provided. If the issue is deemed to be covered under our warranty, we will provide you with instructions on how to proceed.

Resolution of Warranty Claims:

If your claim is approved, we will repair or replace the defective product at no additional cost to you. If a replacement is necessary and the original product is no longer available, we will offer a comparable product of equal value.

Exclusions from Warranty Coverage:

Our warranty does not cover normal wear and tear, misuse, accidents, or alterations made to the product. It also does not cover damage caused by improper care or cleaning.

Proof of Purchase:

Please retain your order confirmation or receipt as proof of purchase. You will need this information to file a warranty claim.

Customer Responsibility:

Customers are responsible for the cost of shipping the product to us for assessment. However, if the issue is determined to be a manufacturing error, we will cover the return shipping costs.

Note:

Warranty terms and conditions are subject to change. For the most up-to-date information or assistance with your warranty claim, please contact our customer service team at support@actyve.shop.