Refund Policy

Eligibility:
We accept returns of unused items in their original condition within 7 days from the date of purchase. Your satisfaction is our priority.

Refund Process:
To initiate a refund, email support@actyve.shop with your order number. Upon approval, we'll provide clear instructions for your return.

Return Shipping:
Customers are responsible for return shipping costs, except in cases of defects or errors on our part. We recommend using a trackable shipping service.

Inspection and Refund:
Our dedicated team will inspect your returned item promptly. Once approved, refunds will be processed within 7 business days, with the funds returned to your original payment method.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We'll swiftly arrange a replacement or issue a refund according to your preference.

Note: Shipping fees are non-refundable. Terms of this policy are subject to change without prior notice.

Thank you for choosing Actyve for your bag needs!